Refund and Cancellation Policy
Last updated: September 2, 2026
This policy explains how free trials, cancellations, and refunds work for KpiClock subscriptions.
1. Free Trial
New accounts may start with a 14-day free trial of the Service. You can explore the features included in your selected plan during this period at no charge. You may cancel at any time during the trial with no obligation.
2. Billing After the Trial
If you do not cancel before the trial ends, your subscription will convert to a paid plan and be billed according to the plan and billing cycle (monthly or yearly) you selected, using the payment method on file.
3. 14-Day Money-Back Guarantee
If you are not satisfied after your first payment, you may request a full refund within 14 days of that charge by contacting info@kpiclock.com. Refunds under this guarantee apply once per Customer account and are issued to the original payment method within a reasonable time after approval.
4. Cancellation
You may cancel your subscription at any time from your account settings or by contacting info@kpiclock.com. When you cancel:
your subscription will remain active until the end of the current billing period;
you will not be charged again after that period ends;
no partial-period refunds are provided outside of the 14-day money-back guarantee described above, except where required by applicable law.
5. Downgrades and Plan Changes
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately, with charges prorated for the remainder of the billing period where applicable. Downgrades take effect at the start of the next billing period.
6. Non-Payment
If a payment fails and is not resolved within a reasonable grace period, we may suspend access to the Service until the outstanding balance is settled or the subscription is cancelled.
7. Chargebacks
If you initiate a chargeback or payment dispute without first contacting us to resolve a billing issue, we reserve the right to suspend your account while the dispute is investigated.
8. Statutory Rights
Nothing in this policy limits any refund or cancellation rights you may have under applicable consumer protection law that cannot be waived by agreement.
9. Contact Us
For billing, cancellation, or refund questions, contact us at info@kpiclock.com.
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